Frequently Asked Questions
Some of your Questions:
Our smart systems provide great flexibility and adapt to the patient needs. The computer-guided user interface for eNURSE assists the patient through their home health care protocols using voice commands, sounds and visual aids designed to automate most operations and minimize confusion. Authorized caregivers can interact on-site or remotely through our intuitive authorized real-time eSSIST smart app. The company has gone through the painstaking process of integrating best-in-class medical grade patient monitors, deploying a common user interface across all devices using direct wireless connections for dependability and ease of use. We provide a one-button push, HIPAA-compliant telehealth capability. A constant connection to the internet is not required for system operation.
Yes. Patient safety, security and performance accuracy have been critical design requirements. The systems are cyber-secure and HIPAA compliant. All patient health information is private and the patient controls who can access their data. Registration and authentication of all authorized users is required to access the eNURSE at home or remotely.
Yes. The eNURSE is a highly portable system designed for stand-alone use by patients. The eNURSE has all the capabilities required for away-from-home care and does not require a continuous connection to internet or a cellular network to perform the daily home-health protocols.
The initial user enrollment process and product customization are handled by itracHEALTH personnel as part of our subscription service. Our products include operational instructions, telephone support, and additional web-based tools for future setup, including integrating new vital sign devices or fine-tuning the product as your needs evolve.
Our products are competitively priced. Various payment plans are available. Also, your insurance company, provider or healthcare network may be able to contribute all or a fraction of the cost, subject to certain enrollment qualifications and deductibles.
No. The itracHEALTH products are designed to easily load loose pills in bulk from standard prescription vials from any pharmacy. No blister packs, pill pouches, or configuration of system reservoirs or selection of containers is needed. Our systems have been designed to provide walkaway capability and fewer re-loads by carrying up to 90-day supply of most prescribed pills.
The eNURSE Personal Health Assistant guides you with voice- and video-assisted, step-by-step instructions, along with a scientifically designed user interface that makes daily care at home feel easier. It collects your daily vital signs and health check-ins automatically, so you don’t need to keep notes or remember what happened three days ago. Built-in telehealth is backed by a 30-day eNURSE home health record, so your care team can make evidence-based decisions.
With more than 40 built-in medication management protocols, our medIQ technology takes the guesswork out of even the most complex medication routines. It automates the details for you. You don’t need to sort pills into a pill box, put sticky notes on bottles, or try to remember whether you took your last dose. Your medication supply, schedule and instructions are always up to date, and we manage your refills, so you never run out.
eNURSE creates a virtual care network that supports you and helps you follow your prescribed care plan, 24/7.
The itracHEALTH home-health record is a trended collection of data that records medication adherence, vital signs results, patient-reported mood, pain levels and other symptoms, as well as patient demographics and caregiving network information. This secured home health record will be available at home on the eNURSE system and viewable in real-time through the eSSIST caregiver app. Authorized physicians can access this data through a secure itracINSITE patient-specific web portal.
