Request enrollment

What happens next

Here is what to expect, step by step. We guide you the whole way.

1. 1

   Step 1: We send your welcome letter and consent form

   We send you a welcome letter that explains the program, with a consent form for you to sign.

2. 2

   Step 2: You sign the consent online, and we confirm it's you

   You sign the consent form online and confirm your identity. If anything needs attention, our team contacts you to sort it out.

3. 3

   Step 3: You get a secure link and a one-time code

   We send you a link to our secure enrollment portal, with a one-time code made just for you, by secure email or text message.

4. 4

   Step 4: You create your login and answer the setup questions

   You enter the code and create a username and password. Then you answer questions about you and your contacts, your daily alarm times (morning, noon, evening and bedtime), your medications, and your vital-sign devices. A family member or caregiver can help.

5. 5

   Step 5: Our clinical team reviews everything

   A licensed member of the itracHEALTH team checks your answers. If anything needs a fix, we contact you so you can correct it.

6. 6

   Step 6: We set up your medIQ and configure your eNURSE, then ship it

   Our team sets up your medIQ and configures your eNURSE before shipping. When your system ships, we send you a shipping notice.

7. 7

   Step 7: We help you install it

   We help you set up your system at home, remotely, and check that everything works. If something does not work, you can schedule a call with our tech support team.

8. 8

   Step 8: Connect your caregiver and your doctor (optional)

   With your consent, we send your caregiver a code for the eSSIST app and your doctor a code for itracINSITE, so they can follow your care.