Privacy Policy

Last Updated: 2023

Want to delete your account? Users of the eSSIST app (and other itracHEALTH apps) can request account and data deletion at any time, without reinstalling the app: Delete your account.

Introduction

itracHEALTH Corp. ("Company," "we," "our," or "us") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our mobile applications.

If you have questions or concerns about this policy and your personal information, please contact us at:

eSSIST App

eSSIST is a caregiving mobile app developed by itracHEALTH Corp. (listed as "itracHEALTH" on Google Play). This Privacy Policy applies to the eSSIST app.

Account deletion: you can request deletion of your eSSIST account and associated data from our account deletion page, or by emailing privacyweb@itracHEALTH.com. That page explains the steps and which data is deleted and which may be kept.

Scope of this Privacy Policy

This Privacy Policy applies to information collected through our website at itrachealth.com and our mobile applications. It does not apply to information collected through other channels such as in-person interactions or third-party sites.

Types of Personal Information Collected

We may collect the following types of information:

• Name, email address, phone number
• Organization type and geographic region
• Professional function or role
• Messages you send through our contact form
• Usage data and analytics (via Google Analytics)
• Device and browser information
• IP address and location data

How We Collect Personal Information

We collect information directly from you when you fill out our contact form, subscribe to our communications, or otherwise interact with our website. We also collect information automatically through cookies and analytics tools when you visit our site.

How We Use Your Information

• To respond to your inquiries and provide customer support
• To send you information about our products and services (with your consent)
• To improve our website and user experience
• To comply with legal obligations
• To protect the safety and security of our users

How We Share Your Information

We do not sell your personal information. We may share your information with trusted third-party service providers who assist us in operating our website and conducting our business, subject to confidentiality agreements. We may also disclose information when required by law.

Cookies and Advertising

We use cookies and similar tracking technologies to analyze website traffic and improve your experience. You can control cookie settings through your browser. We use Google Analytics to understand how visitors use our site.

Children's Privacy

Our website and services are not directed to children under 13. We do not knowingly collect personal information from children under 13.

Security of Personal Information

We implement appropriate technical and organizational security measures to protect your personal information. However, no method of transmission over the Internet is 100% secure.

Notice to California and Virginia Residents

California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected and the right to request deletion of personal information. Virginia residents have similar rights under the Consumer Data Protection Act (CDPA). To exercise these rights, please contact our Privacy Officer.

International Users

Our services are based in the United States. If you are accessing our site from outside the US, please be aware that your information may be transferred to and processed in the United States.

Updates to this Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date.

Contact Us

If you have questions about this Privacy Policy, please contact our Privacy Officer at privacyweb@itracHEALTH.com.